Converged Communication Systems

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IP 500 System

Avaya IP Office Telephone System for Small to Medium Businesses

Avaya IP Office has been the hottest selling phone system for small and midsize businesses in the nation. With robust standard features and a high level of flexibility, IP Office has continued to grow stronger with each release.

The CCS team can assist current IP Office customers with the following services:

  • In-depth programming assistance
  • Installation
  • Training
  • Maintenance
  • Additional support

Avaya IP Office delivers full voice functionality with a comprehensive set of features. The IP Office system can be configured as a voice-only PBX using traditional circuit-switched lines or as an IP telephony server using high-speed ISDN/PRI dial-up access and/or direct leased line connectivity and/or SIP trunks.

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Avaya 5402, 5410 and 540 Digital Telephones

Identical to the 2400 series Definity and Communication Manager sets, the digital display 5400 series set gives end users access to the following features:

  • Missed caller ID log
  • Redial for parties you just called
  • Change ringing options
  • 5-party conference
  • Easy-to-use one-touch transfers.

Other available digital phones include 4406, 4412, 4424, 6408, 6416, and 6424, as well as DSS side consoles 4450 and xm24.

IP500 Processor

Avaya IP500 Processor and Easy-to-Use Management Software

The IP500 processor version 1 (IP500v1) has 4 insert modules in the front to easily add digital insert 8 port modules (digital 8 or DS8), analog extension 2 (phone 2), analog extension 8 (phone 8), analog trunk module 4 (ATM4), single t1 pri (T1), dual t1 pri (Dual T1), and voice compression modules (VCM32 or VCM64).

The IP500 architecture is based around adding licenses to open up IP resource (VCM) channels and T1 channels as well as voicemail ports. With the release of IP500V1, an additional 4 port expansion card can be added to give up to 12 expansion ports total, bringing you to a total of 384 physical endpoints per processor.

Keep in mind, the Voicemail PRO allows up to 500 subscribers. If you have multiple sites, you can use VPIM or voice networked messaging licenses to share voicemail distribution lists and subscribers so you don't have to centralize communication and limit yourself to the capacities of one system.

Popular free IP500 features include the following:

  • Roaming profiles (hot desking)
  • 64-party built in conference bridge
  • Hot dial pad
  • Internal names directory
  • Voicemail to email
  • System alarming through SMTP and SNMP
  • A number of ACD and queuing features that customers typically have to pay for.

The IP500 processor can be built analog only, digital only, IP only, or a combination (hybrid mode). It can also accept up to 8 T1s. Lastly, the IP Office Manager tool and Voicemail PRO visual call flow application makes changes simple and easy!

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Avaya IP Office Economical Wireless and Cordless Options

Hook up any standard analog wireless phone with analog extension ports or select from any one of our digital or IP telephones.

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Avaya IP Office 1600 Series IP Desk Phones

The 1600 series IP telephones are economical versions of the IP Office IP phone. For users that need red/green busy lamp field visual keys, the 1600 series are great! These include 1603, 1608 and 1616, as well as the DSS console.

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"Avaya IP Office Dect R4 (Also Available on Communication Manager)

Wireless VoIP IP Dect phones come with the following features:

  • Handsets 3720 and 3725 provide easy-to-use graphical interfaces and longer lasting battery options
  • Licensing bundled into the RFP or wireless access points

IP Dect requires POE for access points (indoor and outdoor, IPBS, Radio Base Station). It allows up to 8 calls per base station, and if you overlap bases you can get more calls.

If you have an existing wireless infrastructure in place and want to leverage that, turn to the Polycom Spectralink VoIP wireless phones 3616, 3620 or 3626. Some customers are familiar with the Spectralink digital version. However, Spectralink has moved all their solutions to IP connect. Spectralink MVP, AVPP, and SVP allows you to hook IP phones up to the network.

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"Avaya IP Office Customer Call Reporter for Call Centers that Need Real-Time & Historical Reporting

IP Office customers with call centers can leverage several different real-time and historical reporting options:

  • Compact Contact Center (CCC), an application-based solution that provides up to 75 standard reports and 3 customized reports, as well as PC wallboards and real-time reporting for up to 75 agents.
  • Customer Call Reporter (CCR) for customers that need more complex features like higher-level reporting and skills-based automatic call distribution and queuing, Avaya has partnered with TASKE and Zeacom ACD software engines to provide more options.

If you currently have a CCC, Avaya allows you to purchase an upgrade license to move from the CCC to the CCR when you are ready. Stay in touch with your CCS sales and design specialist to keep you informed on latest releases.

IMGT

Avaya Integrated Management Option for IP Office and Communication Manager

For customers with multi-site IP Office deployments and Avaya Communication Manager or Definity solutions, the Integrated Management software package is available for better oversight. Creating a multi-site backup plan and update plan – in addition to overall better management of main and remote sites – can help effectively increase uptime, decrease failures and decrease maintenance and management time.

VPN PHone

Avaya VPN IP Phone Options

VPN IP phones are simple. The IP Sec tunnel gets built inside the phone, and the shared secret is placed in the phone. It then tunnels back to your main site router and firewall solution. About 85 percent of existing router and firewall solutions support the VPN IP phone.

Ask your CCS representative about teleworker, mobile worker and power user bundles, as well as preferred and advanced system bundles.

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Avaya IP Office CRM Integration, TSAPI, TAPI 2.1 & 3.0, Database Integration Made Easy

With a simple license addition of the CTI third party on IP Office, you unlock the ability to integrate third-party servers and provide telephony information (TAPI, TSAPI) to those servers.

Advantages of integration include the following:

  • Inbound and outbound call tracking
  • Increased employee efficiency

Keep in mind that with any third party integration your server must allow for TAPI 2.1 and 3.0. Typically, these companies have an additional costing structure to turn this on per-user. Once we apply the TAPI license, there is a simple 5-minute installation. The rest is up to your database or third-party server.

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Avaya IP Office Upgrades and Support

Converged Communication Systems is happy to help program, move, maintain and upgrade your current IP Office system. Our CCS sales and support professionals will review your existing equipment and work with you to see what equipment can be migrated forward.

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Avaya Disabilities Act Compliancy (section508.gov)

Avaya is one of the few manufacturers that complies with the government-wide IT Accessibility Program.

Section 508 required electronics & IT developed or purchased by the federal government to be accessible for people with disabilities. It is not a requirement for private sector, but it is highly encouraged for businesses in the healthcare field. International communities have similar standards.

IP Office and other Avaya solutions comply with such standards. TTY is available with Voicemail PRO, and there are some integrated PC solutions like text-to-speech, IVR and more. IP Office Phone Status software is also available for those with low vision (SAP 700411184).

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Avaya Multisite Networking

With IP Office, if you don't centralize the voicemail, then you can simply network as many phone systems as you like using H. 323, SIP, or VOIP trunks.

The small community networking (SCN) feature allows for the following features:

  • Centralized voicemail
  • User busy lamp fields across the network
  • Sharing of directories both on phone system and voicemail
  • Distributed hunt groups to ring multiple agents simultaneously across different PBXs
  • Roaming profiles between multiple phone system processors
  • And more

For IP500 users, basic and advanced networking are licensable items. For remote sites needing telephones, deploy simple IP phones or VPN phones. For sites that need local number and local dial tone, ask about our inexpensive small IP500 or remote gateway options.

laptop

Avaya Softphone, Telecommuter, Mobility, and Remote Worker Solutions

Avaya is the industry leader when it comes to softphone, telecommuter, mobility, and remote worker solutions. Simple Avaya bundled licenses allow customers to load telecommuter software on users' home devices that allows full call control. The benefit of the telecommuter mode is that voice calls use the cell or home phone line and all call control is done on the PC.

All calls are originated from the PBX or IP PBX, and the user gets bridged on before the call is placed. In some instances, where home internet or remote site internet quality is not a concern, full softphones are used.

Mobile workers can leverage simple remote call forwarding technology. Other mobile workers leverage mobile twinning, which rings the desk and cell phone simultaneously and provides caller ID for the originating call.

For voicemails, you can set up an outcall to 5 numbers, voicemail-to-email copy and voicemail-to-email alert.

Avaya Partner Voice Messaging comes in small and large options. The small is 2 ports by 4 boxes and the large is 12 boxes and 2 ports. This solution only has 1 auto-attendant shared. If you need additional mailboxes, ports, or auto attendants, review the Partner Messaging module that grows up to 200 mailboxes, 4 attendants and 6 ports.

Call Center Agent

Avaya IP Office Call Center Features

Avaya IP Office offers free and embedded feature-rich call center, ACD and queuing features:

  • Service observing via a one-touch button or a simple code
  • Call listen, barge, or steal
  • Call recording
  • Automatic call distribution to all agents simultaneously (group ring ), linear, rotary (or circular), and most ideal agent
  • Ability to reset idle time
  • Reason codes
  • Tracking of these work reason codes for ACW (after call work)
  • Wrap up (a similar feature used to determine time after a call which can be modified per agent or a one touch button)
  • Call distribution by caller ID or based on geography
  • Number of calls in queue option
  • Time in queue option
  • Priority tag for inbound calls
  • Automatic logout, disable or DND/wrap up for agents forgetting to logout
  • Vectoring or if/then compare time in queue for still queued message and flexible repeat time
  • Email notification for prompts
  • And more
phone manager

Avaya PhoneManager LITE, PRO, and IP PRO Softphone with PRO Telecommuter

Take advantage of our free PhoneManager Lite application. This is a soft dialer for workstations. Users can do the following:

  • Control their phone
  • Turn on forwarding
  • Add a DND exception list
  • See the status of up to 15 users
  • See missed call logs
  • Dial by outlook personal contacts.

PhoneManager PRO gives up to 1,000 status BLF icons with call center agent features, inbound pop to Outlook personal contacts, and more. One of the hottest selling features is that the PRO version allows you to turn on telecommuter, which allows users to utilize their cell or home phone for voice path. All call control is done off the PC. This provides quick and easy as well as inexpensive home or remote solutions without compromising call quality.

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Learn More About Our Services

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Nationwide Voice & Data Sales, Support, Maintenance (877)96-AVAYA

VoIP, SIP, UC, CC, T1, MPLS, VPN
New Model New Model
1600 Series sets now available for IP Office and ACM.
Wireless IP Wireless IP
IP Dect R4 inexpensive additions for wireless.
New Mobility New Mobility
Integrate mobile phones with One-X connect.
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Official Avaya premier partner and nationwide support center.
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Converged Communication Systems is a nationwide telecommunication and data infrastructure consulting, business phone system sales, design, installation, service and maintenance support organization. CCS provides best-in-class solutions with fully managed support options while providing standard, extended, or 24/7 maintenance programs. CCS has certified Avaya, Nortel, and Cisco professionals on staff ready to assist you. Our data support group specializes in Linux, Windows, HP, Dell, Sonicwall, Cisco, Juniper, Extreme and many other manufacturers.
Visit our main site http://www.convergedsystems.com.