Converged Communication Systems
877-962-8292
Avaya Support
Nortel Support
Cisco Support

Converged Communication Systems is a nationwide telecommunication and data infrastructure consulting, business phone system sales, design, installation, service and maintenance support organization. CCS provides best-in-class solutions with fully managed support options while providing standard, extended, or 24/7 maintenance programs. CCS has certified Avaya, Nortel, and Cisco professionals on staff ready to assist you. Our data support group specializes in Linux, Windows, HP, Dell, Sonicwall, Cisco, Juniper, Extreme and many other manufacturers.
Visit our main site http://www.convergedsystems.com.

Nationwide Voice & Data Sales, Support, Maintenance (877)96-AVAYA

VoIP, SIP, UC, CC, T1, MPLS, VPN
New Model New Model
1600 Series sets now available for IP Office and ACM.
Wireless IP Wireless IP
IP Dect R4 inexpensive additions for wireless.
New Mobility New Mobility
Integrate mobile phones with One-X connect.
9600 Series 9600 Series
New 9670G H.323 SIP IP Phone & 9600 series available for ACM.
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Partner18D

Avaya Partner Telephone System

Small businesses that need a stable telephone system with basic feature functionality turn to the Avaya Partner product line.  The Partner heritage has evolved from AT&T to Lucent and now Avaya.  Avaya ACS R1 to R6 was a 3 line by 8 extension processor, whereas the R7 and R8 are 5 lines by 9 extensions.  This solution is typically for small businesses needing basic functionality and voicemail that can grow up to about 40 extensions.
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Avaya Merlin Legend and Merlin Magix, Merlin II, Merlin 1030, Merlin 3070, Plus, 206, 410, 820

Small businesses to medium sized businesses from 0-200 stations relied on the Merlin product line for over 15 years.  From bis-10 handsets, to MLX digital phones, to 4400 series TDL, the Merlin line evolved over the years and was branded AT&T, Lucent and then Avaya.  With the onset of the Avaya IP Office, Merlin customers have been migrating to this robust solutions and can reuse their 4400 sets.  Audix, Octel, and Merlin Mail and Messaging.
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Avaya IP Office Phone System PBX & IP-PBX: IP500, IP400, IP401, IP403, IP406, IP412

Our most popular telephone system option for both small and medium sized businesses is the IP Office.  Pay as you grow architecture and feature rich options on a medium sized solution.  Grow up to 384 endpoints per processor.  This solution allows analog, digital, H.323 VOIP, and SIP endpoints or any combination.  Free features like 64 conference bridge, built in call recording, high level ACD and queuing features and well as voicemail to email is extremely popular.  If you are a current Merlin Magix with 4406, 4412, or 4424 or Definity 6400 series (6408, 6416, 6424) user feel free to reuse these endpoints.
6408

Avaya Definity Phone Systems: BCS, ECS, G3si, G3r, Prologix, System 75, System 25, IP600

Enterprise businesses from 0-36,000 endpoints with a need for 5-9s of reliability have turned to the Definity family as the industry leading PBX on the market.  If you have a CSI, MCC, SCC or any other cabinet the Definity is the most robust PBX on the market.  Customer who have current Definity solutions can migrate their legacy processors to Avaya's latest media servers and / or gateways.  Definity customers have 7400, 8400, 2500, 2400, 4600, 6800, 1600, and 9600 series telephone options in analog, digital, voip, or sip endpoints.  Definity has the most robust call center ACD and queuing options on the market today as well as unified communication and contact center solutions.
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Avaya Communication Manager (ACM) Media Servers and Gateways

Formerly known as Definity and Multivantage, has solutions to fit any enterprise.  90% of fortune 500 companies have enterprise Avaya solutions in place today.  Media Servers include S8100, S8300, S8400, S8500, S8510, S8700, S8710, S8720, S8730, S8800 and more.  Media Gateway options include G150, G250, G350, G430, G450, IG550, G650, and G700.  If you need to migrate your existing Definity you can reuse some circuit packs as well as handsets.  Call Center options include Taske, Zeacom, BCMR, BCMS, CMS, CCE, and CIE.  Voicemail options include Definity Audix, Objectworld, Intuity Audix, Intuity Audix LX, Map5, Map40, Map100, Octel, Aria, Modular Messaging and more.  Add application servers such as AES (application enablement server), SES or Session Manager for SIP connectivity, One-X Portal, One-X Mobile, company applications and databases and any IVR solutions.
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Cisco UC500, Call Manager Express, Call Manager IP-PBX

No matter the size of your organization, Cisco has 3 main telephony options.  The UC500 is for small businesses with basic voicemail needs and no growth.  Call Manager Express is for mid markets and standard telephony needs.  Call Manager is for large enterprise who need misc applications in their telephony environment.
Cisco

Cisco Routers, Switches, Security, and VPN Solutions

Cisco provides enterprise type routing and switches devices for your business.  Power over ethernet and fully managed as well as gigabit switches are becoming more popular in today's marketplace.  If you are looking to connect multiple locations over a WAN and deploy BGP for ultimate redudancy, Cisco offers best in class solutions as well as secure solutions for your business critical applications.  If you need an SSL VPN or standard IP sec VPN, Cisco has solutions that provides both options.
fatpipe

FatPipe Networks

Companies that house data critical applications such as web hosting or application servers where data is critical to business operations leverage FatPipe to help with seamless data transmissions for multiple provider internet connection as well as VPN connections.  Cisco has BGP command line whereas Fatpipe utilizes an easy to use interface.
Multitech

Multitech Solutions: Fax Servers, IP Gateways, Modems, Cellular Gateways

If you are looking for a simple to use fax server, Multitech is the way to go with web interface to add fax users.  Multitech has analog terminal adapters over IP which allow remote locations to tie in analog phones and overhead paging.  Check out their Cellular Gateway solution that allows you to add cell service to your phone system and tie in your corporate network leveraging the cell-to-cell package calling as well as providing cell redudancy.
Netgear

Netgear and Linksys Small Business Data Solutions

For small businesses who dont want to pay enterprise prices, Netgear and Linksys have solutions for your home or small office network, wireless options as well as power over ethernet for your IP Phones.  If you are looking to deploy IP phones for the home, Netgear and Linksys have some good small office VPN router solutions allowing Avaya VPN IP phones to work well.  If you are looking for 8, 12, 24, or 48 port as well as gigabit managed or unmanaged solutions.
Dell

Dell and HP Authorized Reseller

CCS is a full Dell and HP authorized reseller for PCs, laptops, servers, and data switching solutions.  If you are looking for a middle range power over ethernet solution Dell has many good options that allow for VLAN and easy to use management.  If you are looking for more enterprise class solutions, HP has history rich data switches.  For customers that use Dell and HP in their environment add Dell and HP to a CCS technology lease.
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Nortel Norstar, ICS, CICS, Meridian, MICS, and Option Phone Systems

Small to midsized businesses have relied on Nortel legacy PBX solutions.  Nortel has planned migration paths for the older PBX solutions as well as reuse a lot of their telephone set endpoints.  Today customers are turning to BCM and Communication Server for fully integrated solutions.  If you are seeking full support on Nortel legacy products, engage the CCS support team. Meridian M2000 series, 3000 series, M7000 and T7000 series available.
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Nortel CS1000, CS2000, CS2100, Communication Server, BCM250, and BCM450 phone systems

Enterprises who have existing Nortel legacy PBX can migrate to communication server or BCM without losing total endpoint investment.  However, in Sept 2009 Avaya's acquisition have allowed Nortel customers to leverage better migration programs through special finance programs.  Whether the communication server or BCM, IP technology is made easy.  If you are a multiple location environment with a mix of Nortel and non-Nortel PBX and VOIP systems, leverage Avaya Aura SIP Session Manager to connect all PBX and Modular Messaging Network Messaging Feature to tie in all voicemail solutions to central site. IP 2000, i2000, T7000, 1100, 1200, 2050, and wireless.
Juniper

Juniper Networks Data Switches, Managed, Power Over Ethernet, and Routers

Juniper has best in class routing capability and the best offerings for enterprise level products.  Juniper introduce medium sized solutions in 2009 which offers all business Junipers leading routing and switching features.
Polycom

Polycom Conference Speakphones, Spectralink Wireless, IP Phones, & Video Conferencing Solutions

Polycom's history of best in class conference room phones and video conferencing solutions has expanded into the most rugged VOIP wireless solutions you can add to your PBX.  Spectralink phones were acquired which broadened the depth of the Polycom product line.  Polycom also has VOIP, H.323, and SIP standard endpoints you can add to any PBX.
Sonicwall

Sonicwall Security, Routing, Firewall, VPN, and Backup Devices

Sonicwall is geared to small to medium sized businesses to provide security, routing, firewall, vpn, and backup devices as well as content filtering devices.  Sonicwall is perfectly priced and works well with a VOIP infrastructure where QOS (quality of service) is required.  Sonicwall has superb VPN solutions leveraging both soft clients, SSH, SSL, IPSEC and hard edge devices.  If you are looking to deploy Avaya VPN home IP phones, the sonicwall is fully supported.
Extreme

Extreme Networks Switches and Routing

Extreme Networks provides enterprise routing and switching options for your business.  Power over ethernet (POE) managed or unmanaged switches with options for additional gigabit or fiber ports, 10/100 or 10/100/1000 available.
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Converged Communication Systems