Nationwide Voice & Data Sales, Support, Maintenance (877)96-AVAYA
VoIP, SIP, UC, CC, T1, MPLS, VPN
New Model
1600 Series sets now available for IP Office and ACM.
Wireless IP
IP Dect R4 inexpensive additions for wireless.
New Mobility
Integrate mobile phones with One-X connect.
9600 Series
New 9670G H.323 SIP IP Phone & 9600 series available for ACM.
Avaya IP Office Release 5.0 Bundle Strategy
IP Office California customers can
now take advantage of IP Office new bundle strategy with
R5.0 release. The IP Office provides more
economical bundles for end users and overall system.
In the future, Avaya will move away from the single
license for 1 application and the bundles will be the
sole offering. Ensure you have mapped out
your upgrade to R5.0 if you will be looking to add user
or system licenses in the future. Keep in mind
there are user and system bundles as well as single
licenses available.
IP Office User Productivity Profile Licenses
To better serve small business owners, licenses are now implemented by user profile. In addition
to a basic user with no applications enabled (e.g., voicemail box if one of the above system
edition has been purchased), there are 3 exclusive user profile licenses in Release 5 which
enhance employee productivity:
- Mobile Worker
This profile is targeted at users with
mobile devices and no Internet connection to the
office, e.g. field sales and service
staff who are often on the road. They are provided with
functions such as one number access and
call control as if "in the office", enabling them
to never miss a call.
Included are:
- Mobility license - Mobile Twinning, Avaya one-X Mobile Client for IP Office, Mobile call control
- 3rd Party Text to Speech license
- Tele Worker
This profile is targeted at users who
are working from home (or elsewhere) with Internet
connection to the office. In conjunction
with an Avaya IP Phone (5610, 5621), they are provided which functions enabling them
to be a user of the Head Office system, either through the built-in VPN capability of
their IP Phone or the ability to leverage the PSTN/ISDN via Telecommuter mode, without
incurring any remote phone charges.
Included are:
- IP Office VPN Phone license
- PhoneManager Pro license
- Avaya one-X Portal for IP Office license
- Power User
This profile is targeted at users with
the need for both Mobile Worker and Tele Worker
functionality. Additionally, e-mail
access to voicemail is provided including
synchronization with any IMAP e-mail
client (this requires Preferred Edition) as well as a
PC softphone to save on call costs when
travelling abroad.
Included are:
- Everything in Mobile and Tele Worker above plus
- Unified Messaging Service (UMS) license
- PhoneManager PC Softphone license
Avaya Single User License and Roles
These exclusive user profiles are complemented by 3 optional add-on user profiles
- Receptionist
This profile is targeted at
operators/receptionists and provides a visual PC
interface for call handling and management for
multiple sites. Up to 4 of these users are supported on each system.
Included is:
- Customer Service Agent
This profile is targeted at employees
who are responsible for fielding customer service
calls. It provides them with a web
browser interface to view key statistics in real-time.
Included is:
- 1 Customer Call Reporter (CCR) Agent license
- Customer Service Supervisor
This profile enables service supervisors
to track, measure and create reports for agent
(or a group of agents) productivity via
a web browser interface.
Included is:
- 1 Customer Call Reporter (CCR) Supervisor license
Avaya System Bundles
IP Office System Edition Licenses
There are 3 Editions in Release 5:
- Essential Edition (formerly Embedded Voicemail)
This Edition supports the essential
needs of a customer such as a voicemail box for each
user, voicemail to e-mail, dial by name
and automatic attendant.
Included is:
- Embedded Voicemail, 4 Ports
- Preferred Edition (formerly VoiceMail Pro)
In addition to the features provided by
the Essential Edition, Preferred Edition supports
customer and staff collaboration with
functions such as secure "meet me" audio
conferencing, call recording,
conditional call routing to ensure that the right person
receives the call, and graphical
flexible programming for customization.
Included is:
- VoiceMail Pro License, 4 Ports
- with optional licenses, a maximum support of 40 ports is possible
- Meet-me conferencing
- Advanced Edition
This Edition is an add-on to the
Preferred Edition. The Advanced Edition supports 24/7
customer service with functions such as
tracking and measuring customer service and
agent productivity, search & replay of
call recordings and integrated voice response. This
Edition includes 1 Customer Service
Supervisor user license for real-time & historic call
reporting to ensure that customer
service objectives are measured.
Included Applications are:
- CCR Server (plus 1 supervisor license)
- VoiceMail Pro 3rd Party IVR (database interface) license
- VoiceMail Pro VB Scripting IVR license
- Voicemail Pro Contact Store (Recordings Administrators License)
VoiceMail Pro 8 ports of 3rd-party TTS (i.e. not Avaya/Scansoft TTS) which allow SAPI 5 compliant TTS to be used with VoiceMail Pro
