Avaya IP Office Software Release History
Avaya IP Office was introduced at
R1.0 around 2001 and is currently in R5.0 (nov 2009).
IP Office R6.0 is slated to come out Feb-April 2009.
Keep in mind some features are available with specific
hardware and certain services. Contact Converged
Communication Systems if you would like to learn more
about CCS IP Office upgrade offerings. Customer
who want to go to R5.0 today do not have to pay for the
software entitlement.
Release No.5
Date: 2009-08-03
Product Release Name: IP Office R5
Overview
Highlights of IP Office R5 include:
-
Simplified packaging and pricing:
with just three system options and six user
profiles to choose from, R5 significantly
simplifies IP Office for you and your
customers
-
Enriched Feature Set:
increased capacity from 270 to 384 users; two 64-party
conference bridges; Avaya one-X Portal for
IP Office (browser-based desktop UC)
-
Customer Call Reporter:
easy-to-use web browser-based application
provides customer service agents and
supervisors with easy real-time statistics
to help improve customer service and agent
productivity
-
Increased Messaging Functionality:
IP Office Essential
Edition provides Dial by Name functionality;
IP Office Preferred Edition expandable to 40
ports
-
Additional Telephone Choices:
DECT R4 3720 & 3725 telephones, 1603SW, and
3rd party SIP telephones
-
Expanded Networking Capabilities:
expanded networking from 16 to 32 sites;
Resiliency; T.38 Fax Support over SIP Trunks
Release No.4.2
Date: 2008-08-11
Product Release Name: IP Office
Overview
IP Office Release 4.2 software
makes it easy for small and midsize businesses
to improve communications and operations using
Unified Communications.
Release 4.2 offers Avaya one-X™ Mobile Client
for Small Business and Mobile Call Control,
designed to give traveling employees the same
robust communications capabilities available in
the office.
The new Unified Messaging Service offers
synchronization and efficient management of
voicemail messages through web browser
interface.
To accommodate the growing demand for more
announcements for on-hold callers, customized by
department and within organizations, IP Office
4.2 supports 4 Message-On-Hold sources.
Release No.4.1
Date: 2007-12-17
Product Release Name: IP Office
Overview
IP Office Release 4.1 software makes
it easy for small and midsize businesses to improve
communications and operations. New mobility
offerings include:
- Expanded IP Wireless capabilities with 3641 and 3645 telephones
- VPN Phone for remote workers
- Telecommuter capabilities, ideal for travelers
System administrators can minimize disruption to
group work areas by disabling speaker on many
digital and IP series telephones.
IP Office 500 has been expanded to support 8 T1/E1
digital trunks (192 T1/PRI or 240 E1).
Enhancements
Release No.4.0
Date: 2007-02-26
Product Release Name: IP Office
Overview
The IP Office 500 is a highly
modular system. Using the built-in Standard Edition
software, IP Office is well suited for an
environment of fewer than 30 users.
Through an easy upgrade license, Professional
Edition capabilities and capacities are easily
achieved. The IP Office 500 system can support up to
270 telephones and 30 VoiceMail Pro voice messaging
ports. Optional licensing is available for advanced
applications including Conferencing Center,
ContactStore, Interactive Voice Response,
Text-to-Speech, and Compact Contact Center.
Enhancements
The System Status Application (SSA)
is a new application that allows system
administrators and maintenance engineers to easily
monitor and check the status of IP Office systems
through an intuitive graphic interface. The SSA
displays the current state of an IP Office system
and details any issues that may need attention.
On-screen reports are a combination of real-time
events, historical events, status, and configuration
data that will assist diagnosis, fault-finding and
solutions. Access to the SSA client can be local or
remote (modem connections of 14.4kbps and above are
supported for remote diagnostics). Historical alarms
are stored on IP Office without the need for a local
PC.
IP Office Release 4.0 introduced Session
Initiated Protocol (SIP) trunks. SIP trunks allow IP
Office users to take advantage of new telephony
services being offered by Internet telephony service
providers (ITSPs). In many cases, these telephony
services can offer substantial savings over
traditional lines.
The IP Office solution allows all users,
regardless of their phone type, to make and receive
SIP calls. Even basic analog phones can make or
receive SIP calls. SIP trunks are handled like any
other line on IP Office, affording all the call
routing and toll control needed to manage inbound
and outbound calls. Should a SIP trunk fail or
become busy, calls are re-routed to the PSTN
automatically. To minimize Voice Compression usage,
RTP relay is also supported to allow IP phones to
converse directly once the call is set up. The
number of simultaneous SIP calls allowed on the
system at one time can be arranged by a license.
Visual Voice allows users to easily access and
manage voicemails through their large display
phones. No need to ever miss an important voicemail
again-cascaded out-calling on VoiceMail Pro can
escalate voicemail to multiple devices and
locations. This is particularly useful for
businesses that can’t necessarily attend to each
off-hours call immediately, yet place high
importance on each inbound query, like medical
services or doctor surgeries. Now during
out-of-hours, calls can be returned without exposing
private mobile phone numbers to clients or patients.
VoiceMail Pro channel reservations help guarantee
availability of a messaging port for specific
business-critical activities such as playing an
announcement or recording an important call.
Embedded Voicemail now offers a number of key
enhancements such as support for announcements,
visual voice, and personal auto attendant. This
makes it a cost effective messaging platform for
single site locations at an affordable price.
Hot-desking allows nomadic workers such as
consultants or managers to log into any IP Office
site from any phone (analog, digital or IP) and make
it work just like their main office phone. With hot-desking,
they have a single number and voicemail, and
leverage the same features and privileges (such as
international calls) that they enjoy in their main
office. Support for hot-desking across Small
Community Networks (SCN) is available through the
Advanced Networking license.
Hunt groups now include not only local members
but also remote members within the Small Community
Network. Calls to the hunt group continue to be
distributed in a variety of ways (sequential,
rotary, longest waiting, collective). Support for
distributed hunt groups across SCN is available
through the Advanced Networking license. Should an
agent step away from their desk or fail to answer a
hunt group call, the system can be programmed to
automatically put them in a state to not receive
another group call. This capability streamlines call
handling and minimizes unnecessary long ring cycles
for the customer.
Agent states include: Busy Wrap-Up, Busy Not
Available, or Logged Off. There is more flexible
call queuing with announcements on all messaging
options (VoiceMail Lite, Embedded Voicemail,
VoiceMail Pro) so that waiting customers receive
informative comfort messages as warranted. Times
between announcements are fully configurable through
an intuitive graphical interface and users can now
also benefit by having their own personal
announcement. Calls can now also be recorded for the
life of call for specific callers and/or against
specific users/hunt-groups. This is particularly
useful for tracking or training purposes, and is
greatly simplified through the ContactStore
application. All conversations regardless of
telephone type are capable of being recorded.
ISDN enhancements include Advice of Charge
(AOC-D) increases end user cost controls; Call
Completion to Busy Subscriber (CCBS) increases end
user productivity; Malicious Call Identification
(MCID) enhances safety and security; Partial
Rerouting (PR) optimizes trunk utilization.
Release No.3.2
Date: 2006-07-31
Product Release Name: IP Office
Overview
System software enhancements
included a new look and feel of Manager for
administration as well as Security enhancements
including Audit Trail, User Rights Management, and
Email support of System Alarms. Mobility
enhancements were added including Mobile Twinning
and the introduction of the new Avaya 3620 IP
Wireless telephone. To meet the needs of the small
and midsize business, the Avaya Voice Priority
Process (AVPP) 10 and 20 were released. Other
enhancements in mobility included personal automated
attendant, forwarding fax and reply to email via
touchtone user interface once received in the voice
mail box.
Other system enhancements included Appearance
Ring Delays, additional options with regards to
Music-On-Hold, and Authorization Codes for the CALA
Region. New hardware included the support for the T3
IP Telephones in EMEA Region, introduction of the
5621SW backlit IP telephone, and support for the
4625SW color IP telephone.
Enhancements
Release No.3.1
Date: 2005-11-07
Product Release Name: IP Office
Overview
IP Office Release 3.1 introduced
Extension Twinning in select regions. To better
accommodate single line sets and Message Waiting
Indication, additional voltages were supported (line
polarity reversal, 51V Stepped, 81V and 101V). IP
telephony improvements included increased duration
of echo cancellation from 25ms to 64ms on the newly
introduced VCM modules (VCM 4/8/16/24) and Fallback
from IP trunks to private leased lines or, via IP
Office Least Cost Routing, to PSTN trunks.
The Avaya IP DECT mobility solution was increased
to support 120 handsets and 32 base units. Support
for Cyrillic characters was introduced on the 2400,
5400, and 6400 series digital sets and on the 4600
and 5600 series IP sets. Additional set support
included the 4621 IP backlit telephone and EU24BL
adjunct, the Avaya T3 Compact, Classic, and Comfort
digital telephones as well as the T3 headset link
and T3 DSS adjunct.
Enhancements
Product Details
The IP Office 500 solutions can be expanded through the
use of expansion modules.
Avaya IP Office delivers full voice
functionality with a comprehensive set of features. The
IP Office system can be configured as a voice-only PBX,
using traditional circuit-switched lines, or as an IP
telephony server using high-speed ISDN/PRI dial-up
access and/or direct leased line connectivity and/or SIP
trunks.
The IP Office 500 communication
solution can scale up to 384 telephones and 8 T1/E1
trunks.
- Music-on-hold device (s)
- Contact closure adjunct
- free .csv caller log
- easy to use management interfaces
- simple monitoring tools to help program and troubleshooting
- auto email notification if problem occurs
- all the features you want and more
IP Office Release 1.0
Avaya IP Office R1.0
More to come.
IP Office Release 2.0
Avaya IP Office R2.0
More to come.
IP Office Release 2.1
Avaya IP Office R2.1
More to come.
IP Office Release 3.0
Avaya IP Office R3.0
More to come.
IP Office Release 3.1
Avaya IP Office R3.1
More to come.
IP Office Release 3.2
Avaya IP Office R3.2
More to come.
Introduction of Mobile Twinning, however more stable in R4.0+.
IP Office Release 4.0
Avaya IP Office R4.0
More to come.
Introduction of IP500v1.
Introduction of new expansion modules v2 IP500.
Introduction of new insert modules IP500, ATM4, VCM32, VCM64,
Legacy Card Carrier, Phone 2, Phone 8, Digital 8 and more.
Introduction of VCM or IP resource licensing. VCM32 and VCM64 has 4 channels free.
Legacy card carrier allows for IP400 ATM4, IP400 Single or Dual T1, VCM4, VCM8, VCM16,
and VCM24 to be reused. Keep in mind some feature limitations when reusing certain insert cards.
For example, FNE features for mobile twin allowing mobile users
to access PBX dialtone only works on IP500 and IP500 T1 card.
Introduction of ARS - automatic route selection.
Improvement of call center standard features (auto logout, change queue repeat times).
Introduction of basic networking licensing for IP500 only. IP400 still has basic networking.
IP Office Release 4.1
Avaya IP Office R4.1
More to come.
VPN phone allowed and stable.
Introduction of IP500 T1 insert single and dual card.
Introduction of PRI licenses on IP500, 8 channels free per t1 port.
Advanced networking features (hot desk across multiple IP Offices,
distributed hunt groups, busy lamp fields across networks).
SIP trunks introduced.
IP Office Release R4.2
Avaya IP Office R4.2
More to come.
Voicemail pro now allows for vectoring commands for still queued messages.
This allows compare digit if/then statements to allow multiple still queued
messages. This was stabilized in R4.2. SIP endpoints introduced.
Telecommuter mode for PhoneManager PRO and IP PRO available. Allows dual
connect for softphone to ensure call quality for remote workers.
IP Office Release 5.0
Avaya IP Office R5.0
More to come.
IP Office Release 5.1
Avaya IP Office R5.1
Not currently available (nov 2009)
IP Office Release 5.2
Avaya IP Office R5.2
Not currently available (nov 2009)
IP Office Release 6.0
Avaya IP Office R6.0
Not currently available (nov 2009)
IP Office Release 6.1
Avaya IP Office R6.1
Not currently available (nov 2009)
IP Office Release 6.2
Avaya IP Office R6.2
Not currently available (nov 2009)
New Model
Wireless IP
New Mobility
9600 Series
