Converged Communication Systems
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Converged Communication Systems is a nationwide telecommunication and data infrastructure consulting, business phone system sales, design, installation, service and maintenance support organization. CCS provides best-in-class solutions with fully managed support options while providing standard, extended, or 24/7 maintenance programs. CCS has certified Avaya, Nortel, and Cisco professionals on staff ready to assist you. Our data support group specializes in Linux, Windows, HP, Dell, Sonicwall, Cisco, Juniper, Extreme and many other manufacturers.
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Nationwide Voice & Data Sales, Support, Maintenance (877)96-AVAYA

New Model New Model
1600 Series sets now available for IP Office and ACM.
Wireless IP Wireless IP
IP Dect R4 inexpensive additions for wireless.
New Mobility New Mobility
Integrate mobile phones with One-X connect.
9600 Series 9600 Series
New 9670G H.323 SIP IP Phone & 9600 series available for ACM.
IP 500 System

Avaya IP Office Software Release History

Avaya IP Office was introduced at R1.0 around 2001 and is currently in R5.0 (nov 2009).  IP Office R6.0 is slated to come out Feb-April 2009.  Keep in mind some features are available with specific hardware and certain services.  Contact Converged Communication Systems if you would like to learn more about CCS IP Office upgrade offerings.  Customer who want to go to R5.0 today do not have to pay for the software entitlement.

Release No.5

Date: 2009-08-03
Product Release Name: IP Office R5

Highlights of IP Office R5 include:
  • Simplified packaging and pricing: with just three system options and six user profiles to choose from, R5 significantly simplifies IP Office for you and your customers
  • Enriched Feature Set: increased capacity from 270 to 384 users; two 64-party conference bridges; Avaya one-X Portal for IP Office (browser-based desktop UC)
  • Customer Call Reporter: easy-to-use web browser-based application provides customer service agents and supervisors with easy real-time statistics to help improve customer service and agent productivity
  • Increased Messaging Functionality: IP Office Essential Edition provides Dial by Name functionality; IP Office Preferred Edition expandable to 40 ports
  • Additional Telephone Choices: DECT R4 3720 & 3725 telephones, 1603SW, and 3rd party SIP telephones
  • Expanded Networking Capabilities: expanded networking from 16 to 32 sites; Resiliency; T.38 Fax Support over SIP Trunks

Release No.4.2

Date: 2008-08-11
Product Release Name: IP Office

IP Office Release 4.2 software makes it easy for small and midsize businesses to improve communications and operations using Unified Communications.

Release 4.2 offers Avaya one-X™ Mobile Client for Small Business and Mobile Call Control, designed to give traveling employees the same robust communications capabilities available in the office.

The new Unified Messaging Service offers synchronization and efficient management of voicemail messages through web browser interface.

To accommodate the growing demand for more announcements for on-hold callers, customized by department and within organizations, IP Office 4.2 supports 4 Message-On-Hold sources.

Release No.4.1

Date: 2007-12-17
Product Release Name: IP Office

IP Office Release 4.1 software makes it easy for small and midsize businesses to improve communications and operations. New mobility offerings include:
  • Expanded IP Wireless capabilities with 3641 and 3645 telephones
  • VPN Phone for remote workers
  • Telecommuter capabilities, ideal for travelers

System administrators can minimize disruption to group work areas by disabling speaker on many digital and IP series telephones. IP Office 500 has been expanded to support 8 T1/E1 digital trunks (192 T1/PRI or 240 E1).

Release No.4.0

Date: 2007-02-26
Product Release Name: IP Office

The IP Office 500 is a highly modular system. Using the built-in Standard Edition software, IP Office is well suited for an environment of fewer than 30 users.

Through an easy upgrade license, Professional Edition capabilities and capacities are easily achieved. The IP Office 500 system can support up to 270 telephones and 30 VoiceMail Pro voice messaging ports. Optional licensing is available for advanced applications including Conferencing Center, ContactStore, Interactive Voice Response, Text-to-Speech, and Compact Contact Center.

The System Status Application (SSA) is a new application that allows system administrators and maintenance engineers to easily monitor and check the status of IP Office systems through an intuitive graphic interface. The SSA displays the current state of an IP Office system and details any issues that may need attention. On-screen reports are a combination of real-time events, historical events, status, and configuration data that will assist diagnosis, fault-finding and solutions. Access to the SSA client can be local or remote (modem connections of 14.4kbps and above are supported for remote diagnostics). Historical alarms are stored on IP Office without the need for a local PC.

IP Office Release 4.0 introduced Session Initiated Protocol (SIP) trunks. SIP trunks allow IP Office users to take advantage of new telephony services being offered by Internet telephony service providers (ITSPs). In many cases, these telephony services can offer substantial savings over traditional lines.

The IP Office solution allows all users, regardless of their phone type, to make and receive SIP calls. Even basic analog phones can make or receive SIP calls. SIP trunks are handled like any other line on IP Office, affording all the call routing and toll control needed to manage inbound and outbound calls. Should a SIP trunk fail or become busy, calls are re-routed to the PSTN automatically. To minimize Voice Compression usage, RTP relay is also supported to allow IP phones to converse directly once the call is set up. The number of simultaneous SIP calls allowed on the system at one time can be arranged by a license.

Visual Voice allows users to easily access and manage voicemails through their large display phones. No need to ever miss an important voicemail again-cascaded out-calling on VoiceMail Pro can escalate voicemail to multiple devices and locations. This is particularly useful for businesses that can’t necessarily attend to each off-hours call immediately, yet place high importance on each inbound query, like medical services or doctor surgeries. Now during out-of-hours, calls can be returned without exposing private mobile phone numbers to clients or patients. VoiceMail Pro channel reservations help guarantee availability of a messaging port for specific business-critical activities such as playing an announcement or recording an important call. Embedded Voicemail now offers a number of key enhancements such as support for announcements, visual voice, and personal auto attendant. This makes it a cost effective messaging platform for single site locations at an affordable price.

Hot-desking allows nomadic workers such as consultants or managers to log into any IP Office site from any phone (analog, digital or IP) and make it work just like their main office phone. With hot-desking, they have a single number and voicemail, and leverage the same features and privileges (such as international calls) that they enjoy in their main office. Support for hot-desking across Small Community Networks (SCN) is available through the Advanced Networking license.

Hunt groups now include not only local members but also remote members within the Small Community Network. Calls to the hunt group continue to be distributed in a variety of ways (sequential, rotary, longest waiting, collective). Support for distributed hunt groups across SCN is available through the Advanced Networking license. Should an agent step away from their desk or fail to answer a hunt group call, the system can be programmed to automatically put them in a state to not receive another group call. This capability streamlines call handling and minimizes unnecessary long ring cycles for the customer.

Agent states include: Busy Wrap-Up, Busy Not Available, or Logged Off. There is more flexible call queuing with announcements on all messaging options (VoiceMail Lite, Embedded Voicemail, VoiceMail Pro) so that waiting customers receive informative comfort messages as warranted. Times between announcements are fully configurable through an intuitive graphical interface and users can now also benefit by having their own personal announcement. Calls can now also be recorded for the life of call for specific callers and/or against specific users/hunt-groups. This is particularly useful for tracking or training purposes, and is greatly simplified through the ContactStore application. All conversations regardless of telephone type are capable of being recorded.

ISDN enhancements include Advice of Charge (AOC-D) increases end user cost controls; Call Completion to Busy Subscriber (CCBS) increases end user productivity; Malicious Call Identification (MCID) enhances safety and security; Partial Rerouting (PR) optimizes trunk utilization.

Release No.3.2

Date: 2006-07-31
Product Release Name: IP Office

System software enhancements included a new look and feel of Manager for administration as well as Security enhancements including Audit Trail, User Rights Management, and Email support of System Alarms. Mobility enhancements were added including Mobile Twinning and the introduction of the new Avaya 3620 IP Wireless telephone. To meet the needs of the small and midsize business, the Avaya Voice Priority Process (AVPP) 10 and 20 were released. Other enhancements in mobility included personal automated attendant, forwarding fax and reply to email via touchtone user interface once received in the voice mail box.

Other system enhancements included Appearance Ring Delays, additional options with regards to Music-On-Hold, and Authorization Codes for the CALA Region. New hardware included the support for the T3 IP Telephones in EMEA Region, introduction of the 5621SW backlit IP telephone, and support for the 4625SW color IP telephone.

Release No.3.1

Date: 2005-11-07
Product Release Name: IP Office

IP Office Release 3.1 introduced Extension Twinning in select regions. To better accommodate single line sets and Message Waiting Indication, additional voltages were supported (line polarity reversal, 51V Stepped, 81V and 101V). IP telephony improvements included increased duration of echo cancellation from 25ms to 64ms on the newly introduced VCM modules (VCM 4/8/16/24) and Fallback from IP trunks to private leased lines or, via IP Office Least Cost Routing, to PSTN trunks.

The Avaya IP DECT mobility solution was increased to support 120 handsets and 32 base units. Support for Cyrillic characters was introduced on the 2400, 5400, and 6400 series digital sets and on the 4600 and 5600 series IP sets. Additional set support included the 4621 IP backlit telephone and EU24BL adjunct, the Avaya T3 Compact, Classic, and Comfort digital telephones as well as the T3 headset link and T3 DSS adjunct.

Product Details
The IP Office 500 solutions can be expanded through the use of expansion modules.

Avaya IP Office delivers full voice functionality with a comprehensive set of features. The IP Office system can be configured as a voice-only PBX, using traditional circuit-switched lines, or as an IP telephony server using high-speed ISDN/PRI dial-up access and/or direct leased line connectivity and/or SIP trunks.

The IP Office 500 communication solution can scale up to 384 telephones and 8 T1/E1 trunks.
  • Music-on-hold device (s)
  • Contact closure adjunct
  • free .csv caller log
  • easy to use management interfaces
  • simple monitoring tools to help program and troubleshooting
  • auto email notification if problem occurs
  • all the features you want and more
IP Office Release 1.0 Avaya IP Office R1.0
More to come.

IP Office Release 2.0 Avaya IP Office R2.0
More to come.

IP Office Release 2.1 Avaya IP Office R2.1
More to come.

IP Office Release 3.0 Avaya IP Office R3.0
More to come.

IP Office Release 3.1 Avaya IP Office R3.1
More to come.

IP Office Release 3.2 Avaya IP Office R3.2
More to come.
Introduction of Mobile Twinning, however more stable in R4.0+.

IP Office Release 4.0 Avaya IP Office R4.0
More to come.
Introduction of IP500v1.
Introduction of new expansion modules v2 IP500.
Introduction of new insert modules IP500, ATM4, VCM32, VCM64,
Legacy Card Carrier, Phone 2, Phone 8, Digital 8 and more.
Introduction of VCM or IP resource licensing. VCM32 and VCM64 has 4 channels free.
Legacy card carrier allows for IP400 ATM4, IP400 Single or Dual T1, VCM4, VCM8, VCM16,
and VCM24 to be reused. Keep in mind some feature limitations when reusing certain insert cards.
For example, FNE features for mobile twin allowing mobile users
to access PBX dialtone only works on IP500 and IP500 T1 card.
Introduction of ARS - automatic route selection.
Improvement of call center standard features (auto logout, change queue repeat times).
Introduction of basic networking licensing for IP500 only. IP400 still has basic networking.

IP Office Release 4.1 Avaya IP Office R4.1
More to come.
VPN phone allowed and stable.
Introduction of IP500 T1 insert single and dual card.
Introduction of PRI licenses on IP500, 8 channels free per t1 port.
Advanced networking features (hot desk across multiple IP Offices,
distributed hunt groups, busy lamp fields across networks).
SIP trunks introduced.

IP Office Release R4.2 Avaya IP Office R4.2
More to come.
Voicemail pro now allows for vectoring commands for still queued messages.
This allows compare digit if/then statements to allow multiple still queued
messages.  This was stabilized in R4.2. SIP endpoints introduced.
Telecommuter mode for PhoneManager PRO and IP PRO available. Allows dual
connect for softphone to ensure call quality for remote workers.

IP Office Release 5.0 Avaya IP Office R5.0
More to come.

IP Office Release 5.1 Avaya IP Office R5.1
Not currently available (nov 2009)

IP Office Release 5.2 Avaya IP Office R5.2
Not currently available (nov 2009)

IP Office Release 6.0 Avaya IP Office R6.0
Not currently available (nov 2009)

IP Office Release 6.1 Avaya IP Office R6.1
Not currently available (nov 2009)

IP Office Release 6.2 Avaya IP Office R6.2
Not currently available (nov 2009)


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