Avaya, Nortel and Cisco Support
Small businesses that need the basic functionality of a business class phone system have turned to the ICS product line for years. Commonly known as the Norstar, the ICS line supports all Norstar M7000 and T7000 Business Series phones. Customers could simply upgrade each year and add station and trunk interface cartridges for the following:
In the basic format of 4x16 or 4 lines by 16 phones, the ICS was a reliable solution. Customers typically added basic voicemail with the addition of CallPilot 100 or CallPilot 150. Older customers utilized simple Norstar Flash for basic voicemail features. Offices with limited growth potential leveraged the fixed Norstar Compact 3x8. In any case, a typical Norstar customer was one with growth that didn't exceed 8 lines x 24 phones. Customers looking to integrate a PRI voice T1 must be on the MICS processor.
For small to medium businesses, this comes with the following capabilities and features:
The current version is available as well as digital and analog station modules. Contact CCS about support and migration strategies for moving to Business Communication Manager (BCM) or Avaya IP Office. We can also offer special leasing promotions for migrations to IP Office.
This is considered a small-office solution for businesses with no anticipation of growth or remote locations. Features include the following:
This solution was introduced to migrate ICS and CICS customers to a better integrated solution and VoIP. You can reuse some digital phones from your old Norstar.
For medium-sized customers, the BCM 200 and BCM 400 have evolved into the replacement for the Nortel MICS system. Standard POTS lines, T1, VoIP, digital and analog phones are allowed on this solution.
BCM expansion units and insert cards are available for future growth. BCM utilizes the following:
Add licensing to turn on features like voice and networking.
Enterprise businesses have relied on Meridian phone systems for a number of years. The Meridian Option 11C is ideal for 60 to 800 users. The M2600 and M3900 series digital phones are compatible with Option 11C.
Migration paths are in place currently to move to Nortel Communication Servers and Avaya Communication Manager Media Servers with Session Managers SIP for multiple gateways. This allows your business to leverage VoIP, call center ACD functionality, unified communication, and a hybrid environment of analog, digital and IP endpoints.
Nortel also had an Option Mini for a large enterprise with smaller growth capacity while still leveraging the feature set. Add the following features:
Option 61C – which allows the addition of remote and wireless gateways – is recommended for environments that need to support from 200 to 2,000 end users. If you need even further growth, the Option 81C allows up to 16,000 users.
For customers looking for rack mount solutions, there's a migration strategy in place to move customers to Communication Server, CS1000, CS2100, and CS2000, as well as Avaya Communication Manager and Aura Session Manager with SIP hooks. CCS supports all Nortel solutions as well as Nortel Option 51C new and legacy switches. Contact our support representatives for more information.
The Communication Server is the evolution of the Nortel Meridian Option switches and has over 750 call processing and telephony features. It's highly scalable rack mountable for enterprises with up to 22,500 IP users.
Protect some of your Nortel legacy investment with the Communication Server. If you are looking for a hybrid switch, the CS product line is the way to go. If you have multiple sites, leverage Avaya Aura SIP Session Manager to connect to Nortel locations.
Other solutions include the following:
Nortel IP deskphones:
The expansion side console module is available for BCM and larger switches.
These are available on BCM and Communication Servers as well as Option.
Models 1210, 1220 and 1230 are available for BCM.
This model is available for the following:
There are also IP wireless solutions available.
Ethernet and data switches managed and unmanaged as well as gigabit and Power over Ethernet (PoE):
Other lines include the following:
Contact CCS for more information on data switches and VLAN and QOS assistance.
The CCS team is certified and knowledgeable on all Nortel product lines, Avaya, Cisco and other data solutions. Our voice and data engineers are ready to assist with your telephone and data network.
Ask about our migration promotions for existing Nortel customers. We can assist with the following:
New Model
Wireless IP
New Mobility
Avaya Partner