Avaya, Nortel and Cisco Support
Partner is ideal for small growing businesses that need basic phone system features. Originally the AT&T Partner II and Partner Plus, the Partner ACS has evolved into the Partner Endeavor, Partner Small Office Edition and Partner ACS R1.0.
This system offers the following benefits:
The Partner ACS processor today comes standard with 5 lines and 9 extensions. If you need growth, simply add a 2- or 5-slot cabinet to grow to 21 lines by 44 extensions or 31 lines and eight extensions.
The Partner ACS allows POTS lines or fractional integrated T1. The Partner Legacy Expansion modules include the following:
Each processor comes with 2 PCMCIA slots for remote card, backup/restore card, small 4 box voicemail or 16 box large voicemail card, and additional fixed contact closure and an SMDR port for call accounting hookup.
The Partner system allows for standard business features that every small to medium-sized office needs, including the following:
These features allow your small business to be more productive and efficient. The Cell Phone Connect feature (only available via T1 module) allows for simultaneous ringing of cell and desk phone.
The earlier Partner systems allowed for MLS line of Partner sets, which was the first inception of Partner phones. Those can still work on the Partner ACS with some minor feature limitations.
Partner Series 1 or Eurostyle sets came out with the Partner ACS R1. With the redesign of the Partner ACS processor with R7.0, the revamped Partner Series 2 style phones came out.
Partner Series 2 phones are available:
Partner allows you to pay as you grow. The processor can be a standalone, reside in a 2-slot or 5-slot cabinet.
Partner voicemail options come in a simple PCMCIA for simple voicemail and 1 attendant with 4 or 16 boxes. The Partner Messaging Module starts at 2 ports and grows up to 6 with flexible voicemail capacity (200). Legacy voicemail solutions included Partner Mail and Partner Mail VS.
Electrical - Control Unit
Hook up any standard analog wireless phone to the Partner system or leverage the enhanced range Engenius Wireless solution for better range and feature functionality.
Partner 3910 wireless allows for the following:
The 3920 allows for more functionality. Otherwise, Plantronics wireless headsets are also available.
Partner Series 2 phones feature an easier-to-read display.
Notable enhancements include the following:
With the onset of VoIP dynamic T1 and bundled rate plans, leverage these T1 packages to save money!
This includes optional support of third-party applications such as Telecomp's "Pickups," which is a screen pop app for Partner.
If your business requires CTI, TAPI, TAPI 2.1, TAPI 3.0, TSAPI, hooking up to a third-party IVR or database program, CCS recommends reviewing the Avaya IP Office family of solutions. The Avaya IP Office scales from 0-384 users and has a pay-as-you-grow architecture.
TAPI drives for local client workstation pops are free on this platform and this solution is very easy to integrate. SMDI PCMCIA card kit allows for this.
The PMR7 (also known as the Partner Messaging Mobule) has expanded unified messaging functionality.
The Partner R8 supports external SIP gateway products:
The SIP lines will terminate in CO ports. SIP trunking options from the service provider allow for lower costs in networking between multiple sites. Avaya Aura SIP session manager allows for the integration of different PBXs across the WAN or MPLS.
The Partner PC admin tool has been improved to provide more programming and maintenance options. Avaya discontinued G250 and G350 with the release of G430, which is more scalable. The G250 was used for remote offices or small offices that need enterprise features less than approximately 12 people. The G350 grew to about 72 people.
If you have a current G250 or G350 and need programming and maintenance support, contact your local CCS support and design specialist. If you are looking to migrate or upgrade your remote H. 248 gateways, CCS can plan a phased migration strategy.
Partner Series 2 phones have an easy-to-read display for common areas and less used areas.
The Partner ACS 34 Button Display is typically used for reception positions and positions that must see user status or busy lamp fields (BLFs) of other users.
Avaya Partner deluxe voicemail features include the following:
The Avaya Partner Voice Messaging comes in small and large options. The small is 2 ports by 4 boxes and the large is 12 boxes and 2 ports. This solution only has 1 auto-attendant shared.
If you need additional mailboxes, ports, or auto attendants, please review the Partner Messaging Module mentioned above.
This allows for more busy lamp fields and programmable button options for reception positions.
Exchange 9410 is a 4-port VoIP gateway that allows Skype integration from a Skype service provider to leverage special calling plans from your VoIP provider.
Customers who outgrow their Partner capacities can effectively re-use telephone sets on a Merlin Legend or Merlin Magix solution. If you currently have Partner sets on a Merlin solution and are looking to migrate, Avaya IP Office has taken over Avaya's small and medium sized presence. Ask us about migration and upgrade strategies for your Partner system.
Check your partner release and review feature enhancements.
Cisco Distributor
Dell Bulk Resller
Nortel Maintenance, Support, & Migration Promos
Avaya Partner