Avaya IP Office Telephone System for Small to Medium Businesses in New York & surrounding
Avaya IP Office has been the
hottest selling small to medium sized phone system in
the nation. With robust standard features and the
system flexibility, the IP Office has continued to grow
stronger and stronger as each release comes out.
Since its inception in 2001, the IP400 then IP500
processor has continued to evolve. Customer can
easily upgrade firmware of hardware when newer releases
have came out in the past. For IP401, IP403, IP406
and IP412 customers who want to go to current R5.0
software release a simple software update strategy is in
place that customers have been leveraging to stay
current. The CCS support group can help with
current IP Office customers to provide in depth
programming assistance, installation, training,
maintenance and additional sales and support as needed.
For new customer, the IP Office is the ideal business
solution for you. If you have a Avaya Partner
today and are looking for more functionality you can be
assured the IP Office makes the transition easy.
If you are a current Nortel Network customer using ICS,
CISC, MISC, BCM, feel comforted that the Converged
support group can support all Nortel equipment until you
are ready to make some technology infrastructure
improvements. Customers with Cisco UC500 and Cisco
Call Manager Express (CME) have limited functionality
and find that replacing their existing IP PBX with a new
IP500 increases productivity and efficiencies of the
business while decreasing overall phone system
maintenance costs. With R5.0, Avaya IP Office has
introduced the future of IP Office, the One-X web portal
for all softphone and dialing needs. The One-X
portal will shortly have one-x mobile tie ins like
communication manager. View
release 5 ip office bundle offerings.
Offers available for New York and nationwide customers.
- Music-on-hold device (s)
- Contact closure adjunct
- free .csv caller log
- easy to use management interfaces
- simple monitoring tools to help program and troubleshooting
- auto email notification if problem occurs
- all the features you want and more
IP Office is a highly modular IP telephone system designed to
meet the needs of home offices, standalone businesses, and
networked branch and head offices for small and medium
enterprises. The award-winning IP Office gives growing
companies a complete solution for telephony, messaging,
networking, conferencing, customer management, and
unified communications.
IP Office is a versatile communications solution that combines the
reliability and ease of a traditional telephony system with the
applications and advantages of an IP telephony solution.
This converged communications solution can help
businesses reduce costs, increase productivity, and
improve customer service.
IP Office 500
Supports 12 expansion modules providing a
combination of up to 384 analog, digital, IP, and 3rd
party SIP telephones, with capacity for 16 analog trunks
or 8 digital trunks (192 T1/PRI channels or 240 E1
channels). Optionally, SIP trunks are also supported. As
with the IP Office 412, additional analog trunks can be
achieved by using Expansion Modules. Optional support
for up to 128 voice compression channels is available.
The Avaya IP Office system includes a
robust set of tools for administration (Manager), call
tracking (SMDR), system monitoring and diagnostics
(System Status Application). The ability for users to
manage their own calls is supplied through a simple GUI
(Phone Manager). Phone Manager functionality can be
enhanced through simple licensing and to support IP
softphones.
Avaya 5402, 5410 and 540 Digital Telephones
The IP Office most common digital
telephone is the digital display 5400 series set.
Identical to the 2400 series Definity and Communication
Manager sets, the 5400 gives end users easy to access
features with one touch of a button. Missed caller
ID log, redial parties you just called, change ringing
options, 5 party conference and easy to use one touch
transfers. Other available digital phones include
4406, 4412, 4424, 6408, 6416, and 6424 as well as DSS
side consoles 4450 and xm24.
Avaya IP500 Processor and Easy To Use Management Software
The IP500 processor version 1 (IP500v1) has 4 insert
modules in the front to easily add digital insert 8 port
modules (digital 8 or DS8), analog extension 2 (phone
2), analog extension 8 (phone 8), analog trunk module 4
(ATM4), single t1 pri (T1), dual t1 pri (Dual T1), and
voice compression modules (VCM32 or VCM64). The
IP500 architecture is based around adding licenses to
open up ip resource (VCM) channels and T1 channels as
well as voicemail ports. This prooves Avaya's pay
as you grow strategies are economical. With the
release of IP500V1, an additional 4 port expansion card
can be added to give up to 12 expansion ports total
bringing you to a total of 384 physical endpoints per
processor. Keep in mind, the voicemail pro allows
up to 500 subscribers. If you have multiple sites
you can use VPIM or voice networked messaging licenses
to share voicemail distribution lists and subscribers so
you dont have to centralize communication and limit
yourself to capacities of one system. Whether you
do H.323 simple voip trunk connections to other sites,
sip trunking, point-to-point, or small community
networking (SCN) the IP500 is extremely flexible and is
a great foundation for any business. Popular free
features include roaming profiles (hot desking), 64
party built in conference bridge, hot dial pad, internal
names directory, voicemail to email, system alarming
through smtp and snmp, and a number of ACD and queuing
features that customers typically have to pay for.
The IP500 processor can be built analog only, digital
only, IP only, or a combination of each called out
hybrid mode. The IP500 can accept up to 8 T1s.
Lastly, the IP Office Manager tool and Voicemail PRO
visual call flow application makes changes simple and
easy! The best and easiest administration tool in
the industry.
See
IP Office software release history.
Avaya IP Office Economical Wireless and Cordless Options
Hook-up any standard analog
wireless phone with analog extension ports or select
from any one of our digital or IP telephones. The
IP Dect 3701 and 3711 have been economical versions of
VOIP wireless and work on both Definity, Communication
Manager and IP Office. These have been recently
replaced by the new Dect 4. Avaya Digital 3900 and
3800 series sets including 3810 and 3910 are available.
IP Office stopped supporting Transtalk 9030 and 9040
around R3.0. Partner Transtalks were Avaya and Lucents state of the art cordless phone for Partner,
Merlin, IP Office, Definity and Communication Manager
before the product was ended for more economical Avaya
solutions.
Avaya IP Office 1600 series IP deskphones
The 1600 series IP telephones are
economical versions of the IP Office IP phone. For
users that need red/green busy lamp field visual keys,
the 1600 series are great! 1603, 1608 and 1616 as
well as DSS console.
Avaya IP Office Dect R4 (also available on communication manager)
Wireless VOIP IP Dect phones have
improved in its new Dect R4 release in late 2009.
Updated handsets 3720 and 3725 provide easier to use
graphical interface and longer lasting batter options.
Licensing has now been bundled into the RFP or wireless
access points. IP Dect requires POE for access
points (indoor and outdoor, IPBS, Radio Base Station).
Allow up to 8 calls per base station and if you overlap
bases you can get more calls. If you
have an existing wireless infrastructure in place and
want to leverage that, turn to the Polycom Spectralink
VOIP wireless phones 3616, 3620 or 3626. Some
customers are familiar with Spectralink digital version
however Spectralink has moved all their solutions to IP
connect. Spectralink MVP, AVPP, and SVP allows
hookup of IP phones to the network.
Avaya IP Office Customer Call Reporter for Call Centers that need Reporting Realtime & Historical
IP Office customers who have call
centers can leverage several different realtime and
historical reporting options. CCC also known as
Compact Contact Center has been around since the
inception of IP Office. CCC is an application
based solution that provides up to 75 standard reports
and 3 customized reports as well as pc wallboards and
realtime reporting for up to 75 agent environment.
With the release of R4.2, the IP Office release the web
browser based CCR or Customer Call Reporter. Avaya
plans to enrich this product and is pushing all the r&d
dollars towards this call center solution. For
customers that need more complex features like higher
level reporting and skills based automatic call
distribution and queuing, Avaya has partnered with taske
and zeacom ACD software engines to provide more options.
CCR allows you to click and drag and customize agent and
supervisors. Also, with R4.2, the IP Office now
allows for ACW or after call work which allows users to
apply reason codes and the CCR can report on these BNA
or busy not available states. If you currently
have a CCC, Avaya allows you to purchase an upgrade
license to move from the CCC to the CCR when you are
ready. Add supervisors and agents easily. In
Nov 2009, CCR is in its first release. Stay in
touch with your CCS sales and design specialist to keep
you informed on latest release. Future roadmap
includes additional wallboard and agent features,
multisite support, outbound campaigns, SMS text
messaging integration, call back requests, force state
options in one-x portal and more.
Avaya Integrated Management Option for IP Office and Communication Manager
For customers with multiple site IP
Offices and Avaya Communication Manager or Definity
solutions, the Integrated Management software package is
available to better oversee your multisite organization.
Creating a multiple site backup plan, update plan, and
an overall better management on main and remote sites
can help effectively increase uptime, decrease failures
and decrease maintenance and management time.
Avaya VPN IP Phone Options
With the release of R4.1 software,
the IP Office allowed any 5610, 5620, 5621, 4610, 4620,
and 4621. Avaya support VPN on 9600 series phones
as of Nov 15, 2009, for Communication Manager.
Avaya plans to allow 9600 phones and fully support it on
IP Office. VPN IP phones are simple. The IP
Sec tunnel gets built inside the phone and the shared
secret is placed in the phone and it tunnels back to
your main site router and firewall solution. About
85% of existing router and firewall solutions support
the VPN IP phone. Manufacturer like Kentrox,
Netgear, Linksys, Adtran, Sonicwall, Cisco, Extreme and
Juniper are some routers that have been supported.
With IP Office R5.0, the VPN license comes included in
certain user bundle offers like the power user.
Ask your CCS representative about new teleworker, mobile
worker and power user bundles as well as preferred and
advanced system bundles now available.
Avaya IP Office CRM Integration, TSAPI, TAPI 2.1 & 3.0, Database Integration Made Easy
With a simple license addition of
the CTI third party on IP Office you unlock the
capabilities to integrate to third party servers and
provide telephony information (TAPI, TSAPI) to the third
party server. Microsoft CRM and Sage SalesLogix is an
example of integration made easy. Inbound and
outbound calls get tracked and inbound pops to the
database increase employee efficiency. Keep in
mind, with any third party integration your server must
allow for TAPI 2.1 and 3.0. Typically, these
companies have an additional costing structure to turn
this on per user. Once we apply the TAPI license
there is a simple 5 minute installation and the rest is
up to your database or third party server.
Avaya IP Office IP400, IP401, IP403, IP406v1, IP406v2, and IP412 Upgrades and Support
Converged Communication Systems is
happy to help program, move, maintain and upgrade your
current IP Office system. If you have a IP403 or
406v1, IP406v2 PCS 7 or below you can go as high as
3.2.54. If you have a IP406v2 PCS 8 or higher you
can go to R5.0 as well as IP412 customers. If you
are not ready to upgrade your software or migrate your
processor to the latest IP500, the Converged Support
Group can help maintain your existing system. We
don't force you into upgrade just because you are move
then a couple revisions behind. Our CCS sales and
support professionals review your existing equipment and
work with you to see what equipment can be migrated
forward. IP400 has a number of insert and
expansion modules available. For analog devices
extension simply add a version 1 or version 2, IP400 or
IP500 Analog Phone 8, Analog Phone 16, or Analog
Phone 30 Expansion Module. For digital extensions
add Digital 16 r Digital 30. Both digital versions
come in versions 1 or 2. Version 2 units have
grounded power supply and supply more power due to
updated power supply and the digital v2 units have
circle port lights. Analog Trunk Module or ATM16
allows up to 16 POTS or standard phone lines to be
added, however you can add ATM4 insert card to allow up
to 4 CO in the IP400 processor. There are also
single and dual T1 insert cards for those that need T1
connections. Voice Compression Module inserts
cards come in VCM5, VCM10, VCM4, VCM8, VCM16, VCM24,
VCM20, and VCM30 which are IP compression cards for IP
Resources.
Avaya Disabilities Act Compliancy (section508.gov)
Avaya is one of the few manufacturers that comply will
disabilities, federal and all government acts for
technologies and telecommunications. Section 508
required that electronic & IT developed or purchased by
the Federal Government is accessible by people with
disabilities. It is not a requirement for Private
sector, however it is highly encouraged for businesses
in healthcare field. International communities
have similar standards like DDA of the UK Canada's
Common Look & feel, Australia's Disability
Discrimination Act, and others. The IP Office
complies with such standards as well as other Avaya
solutions. TTY is available with Voicemail PRO and
there are some integrated pc solutions like
text-to-speech, IVR, and tapi pops with audible sounds
to identify alarm or callers. IP Office Phone
Status software is available for visually impaired (SAP
700411184).
Avaya Multisite Networking for New York and Nationwide customers
With IP Office R4.0, IP Office can
have up to 16 other IP units centralized off one unit
with up to 500 voicemail subscribers. However, if
you dont centralize the voicemail then you can simply
network as many phone systems as you like using H.323,
SIP, or VOIP trunks. The SCN or small community
networking feature allows centralized voicemail, user
busy lamp fields across the network. sharing of
directories both on phone system and voicemail,
distributed hunt groups to ring multiple agents
simultaneously across different pbx's roaming profiles
between multiple phone system processors on any digital,
ip, analog, and vpn phone and more. In the IP400
architecture IP networking is allowed at no additional
cost. however advanced features are a single license.
For IP500 users, basic and advanced networking are
licensable items. For remote sites needing
telephones, deploy simple IP phones or VPN phones.
For sites that need local number and local dialtone, ask
about our inexpensive small IP500 or remote gateway
options.
Avaya Softphone, Telecommuter, Mobility, and Remote Worker Solutions
Avaya is the industry leader when
it comes to softphone, telecommuter, mobility, and
remote worker solutions. Business concerns with
weather emergencies, pandemic, disaster concerns,
extended sickness and other concerns are getting
businesses to rethink strategies for remote and mobile
working. Simple avaya bundled licenses allow
customers to load up a telecommuter software on user
home or laptops that allows full call control. The
benefit of the telecommuter mode is that voice calls use
the cell or home phone line and all call control is done
on the pc. All calls are being originated from the
PBX or IP PBX and then the user gets bridged on before
the call is placed. In some instances, where home
internet or remote site internet quality is not a
concern full softphones are used. Mobile workers
can leverage simple remote call forward technology and
turn this on by calling their voicemail or through a vpn
connection. Other mobile workers leverage mobile
twinning which rings the desk and cell phone
simultaneously and provides caller id of originating
call. When voicemails exist in mailbox setup an
outcall to 5 numbers, voicemail to email copy and
voicemail to email alert. Leverage a cellular
gateway and connect to your Avaya solution to allow
inside users to save money on cell to cell calls because
the calls will go through corporate cell phone network.
This also provide extra redundancy. SMS text
messaging servers and software are becoming more
popular. Presence and Instant Messaging servers
are technologies that ever company will have in the
future, however leverage your IP Office to have all
device presence today. Use Mutari software package
to give voicemail to text messages.
The Avaya Partner Voice Messaging
comes in small and large options. The small is 2
ports by 4 boxes and the large is 12 boxes and 2 ports.
This solution only has 1 auto-attendant shared. If
you need additional mailboxes, ports, or auto attendants
review the partner messaging module that grows up to 200
mailboxes, 4 attendants and 6 ports.
Avaya IP Office Call Center Features
The Avaya IP Office has free and
embedded feature rich call center, ACD and queuing
features. Service observing is done easily with a
one touch button or a simply code. Call listen,
barge, or steal is allowed. Call recording is
standard and can be turned on by a one touch button, by
the admin, on incoming number, on specific groups or a
number dialed. All recordings are placed in
voicemails or phantom boxes in .WAV files. Contact
Store optional web tool by Witness (also included in
R5.0 advanced edition bundle) allows managers to
locate recordings, perform backups and compress wav
files. Calls can be automatically distributed to
all agents simultaneously (group ring ), linear, rotary
(or circular) and most ideal agent. IP Office R5.0
allows idle time to be reset either by all calls or
external only. R5.0 allows for Reason Codes and
the CCR allows tracking of these work reason codes for
ACW (after call work). Wrap up is a similar
feature used to determine time after a call which can be
modified per agent or a one touch button. Calls
can be distributed by caller id or distributed based on
geography. Number of calls in queue and time in
queue options can be provided in specific queue.
Priority tag for inbound call or now with R5.0 you can
tag calls at attendant or transfer level. On R4.0,
Automatic logout, disable or DND/wrap up for agents
forgetting to logout. On R4.2, Vectoring or
if/then compare time in queue for still queued message
and flexible repeat time. Email notification for
prompts and more. Lastly, up to 4 music on hold
(MOH) options allowed per system for inbound calls -
this allows you to customize the callers experience.
All IP Offices come with free excel spreadsheet .csv
output file call by call which is known as IP Office
delta server, smdr, or cdr. You can purchase call
account software as simple as Metropolis or something
more robust to report on realtime and historical for
call centers.
Avaya PhoneManager LITE, PRO, and IP PRo Softphone with PRO telecommuter
Take advantage of our free
phonemanager Lite application. This is a soft
dialer for workstation. Users can control their
phone, turn on forwarding, add dnd exception list, see
status of up to 15 users, see missed call logs and dial
by outlook personal contacts. Phone Manager PRO
gives up to 1000 status BLF icons, with call center
agent features, inbound pop to outlook personal
contacts, and more. One of the hottest selling
features is that the pro version allows you to turn on
telecommuter which allows users to use their cell or
home phone for voice path and all call control is done
off the pc. Why is this important? This
provides quick and easy as well as inexpensive home or
remote solutions without compromising call quality.